We would greatly appreciate your response to the survey listed below about the services we provide. It will only take a few moments and it helps us ensure outstanding customer satisfaction. We record the survey responses and respond to any written comments. The results allow us to detect any need for continuous quality improvement and is a useful way for us to determine how to serve you better.
While we know this is a continuous process, it is important that we know our customers are completely satisfied with our service. We would also like to remind you that our Service Department and Inside Sales are available 24 hours a day, 7 days a week to answer any questions about your Inductotherm equipment.
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| *Company Name: |
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| Job Title: |
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| Phone Number: |
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*Required Field(s) |
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| SERVICE DEPARTMENT |
| Our 24-hours/7-days-a-week telephone support is a value to your operation |
| Strongly Agree |
Agree |
Neither |
Disagree |
Strongly Disagree |
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| Our Telephone Assistants are knowledgeable, professional and courteous |
| Strongly Agree |
Agree |
Neither |
Disagree |
Strongly Disagree |
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| Our Field Service Engineer was on-time, professional and courteous |
| Strongly Agree |
Agree |
Neither |
Disagree |
Strongly Disagree |
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| Our Field Service Engineer was able to correct and explain the problem |
| Strongly Agree |
Agree |
Neither |
Disagree |
Strongly Disagree |
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| PARTS DEPARTMENT |
| The availability of 24-hours/7-days-a-week parts assistance is a value to me |
| Strongly Agree |
Agree |
Neither |
Disagree |
Strongly Disagree |
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| Our Parts Representatives are knowledgeable, professional and courteous |
| Strongly Agree |
Agree |
Neither |
Disagree |
Strongly Disagree |
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| The parts arrive when we say they will and are properly packaged |
| Strongly Agree |
Agree |
Neither |
Disagree |
Strongly Disagree |
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| Additional Services |
| Would you like to learn more about additional services and training programs?
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| How can we serve you better? |
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